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Questions & Answers Questions & Answers

The answers to some of the most common questions our customers ask us. All in one convenient place. The answers to some of the most common questions our customers ask us. All in one convenient place.

ORDER, SHIPPING & RETURN POLICY ORDER, SHIPPING & RETURN POLICY

Delivery charges for orders from the Online Shop? Delivery charges for orders from the Online Shop?

Acura tries to keep the delivery costs as keen as possible for our customers as we understand getting a system isn't just a one time affair. You may look to increase the cameras or new parts as your needs change. The costs are as follows:

Next Day Delivery - £4.99
Next Day Delivery Pre 12pm - £7.99

Next Day Delivery Pre 10am - £9.99

Acura tries to keep the delivery costs as keen as possible for our customers as we understand getting a system isn't just a one time affair. You may look to increase the cameras or new parts as your needs change. The costs are as follows:

Next Day Delivery - £4.99
Next Day Delivery Pre 12pm - £7.99

Next Day Delivery Pre 10am - £9.99

How long will delivery take? How long will delivery take?

Deliveries can usually take around 24 hours to delivery however may take longer depending on your zone in the UK. Orders made before 4pm are dispatched the same day.

Deliveries can usually take around 24 hours to delivery however may take longer depending on your zone in the UK. Orders made before 4pm are dispatched the same day.

What exactly happens after ordering? What exactly happens after ordering?

Once your order is placed, our diligent account managers will process your order. Once processed it is then handed off to our technical team to ensure the product you are receiving is 100% up to our Acura standard. It will then be handed over to our wonderful shipping team, who will deliver your product to you in an efficient and timely manner. Tracking and shipping status will be constantly updated on your order.
Once your order is placed, our diligent account managers will process your order. Once processed it is then handed off to our technical team to ensure the product you are receiving is 100% up to our Acura standard. It will then be handed over to our wonderful shipping team, who will deliver your product to you in an efficient and timely manner. Tracking and shipping status will be constantly updated on your order.

How do I place an Order? How do I place an Order?

It’s very simple! Simply browse our store and add the products you require into your basket. From here you can confirm the total value of your order and choose to Checkout. From the checkout, you can enter your shipping and billing details along with your preferred payment method and the details and complete your order from there. You should receive an email from here, stating your confirmation of your Order and when your order has been dispatched. Should you have any queries, please don’t hesitate to contact our team on Freephone 0800 014 8655.
It’s very simple! Simply browse our store and add the products you require into your basket. From here you can confirm the total value of your order and choose to Checkout. From the checkout, you can enter your shipping and billing details along with your preferred payment method and the details and complete your order from there. You should receive an email from here, stating your confirmation of your Order and when your order has been dispatched. Should you have any queries, please don’t hesitate to contact our team on Freephone 0800 014 8655.

How Can I Cancel Or Change My Order? How Can I Cancel Or Change My Order?

You can cancel or change your order by logging into the account and making amendments there or you can contact our team and request the amendments over the phone. We will send you an email to confirm the amendments.
You can cancel or change your order by logging into the account and making amendments there or you can contact our team and request the amendments over the phone. We will send you an email to confirm the amendments.

How Can I Return a Product? How Can I Return a Product?

Orders from Acura Systems can benefit from a 30-day money back guarantee along with a 3-year warranty on all APro products. Cables and Connections benefit from a lifetime warranty. If you look to return a product from an order please email support@acurasystems.co.uk where they can raise an RMA.
Orders from Acura Systems can benefit from a 30-day money back guarantee along with a 3-year warranty on all APro products. Cables and Connections benefit from a lifetime warranty. If you look to return a product from an order please email support@acurasystems.co.uk where they can raise an RMA.

Do You Ship Internationally? Do You Ship Internationally?

We do. Acura ships all over the world thanks to our logistics partner – DHL. We can provide competitive rates along with rapid transit times ensuring you receive your equipment in no time. We offer two services for Europe and the Rest of the world.
We do. Acura ships all over the world thanks to our logistics partner – DHL. We can provide competitive rates along with rapid transit times ensuring you receive your equipment in no time. We offer two services for Europe and the Rest of the world.

PAYMENT INFORMATION PAYMENT INFORMATION

Is Buying On-Line Safe? Is Buying On-Line Safe?

It is, ensuring the company is secure. At Acura, we use cutting-edge servers with redundancies in place to ensure your data is safe and secure. Furthermore, the payments are processed by PayPal with PCI-DSS compliant servers ensuring your details are safe and secure every step of the way. You can call our sales team to confirm your web order for your satisfaction at any time.
It is, ensuring the company is secure. At Acura, we use cutting-edge servers with redundancies in place to ensure your data is safe and secure. Furthermore, the payments are processed by PayPal with PCI-DSS compliant servers ensuring your details are safe and secure every step of the way. You can call our sales team to confirm your web order for your satisfaction at any time.

Can I be reimbursed through the original payment method? Can I be reimbursed through the original payment method?

Yes, we can provide a complete refund to your original payment method.
Yes, we can provide a complete refund to your original payment method.

Can the country receiving the shipment be different than the country of purchase? Can the country receiving the shipment be different than the country of purchase?

Yes, please ensure that you provide the correct details of shipment address and billing address. We may contact you to verify details, for added security.
Yes, please ensure that you provide the correct details of shipment address and billing address. We may contact you to verify details, for added security.

What Payment Methods Are Accepted? What Payment Methods Are Accepted?

Visa, Visa Debit, Master Card, Maestro, Diners Club, American Express, Solo, Switch, Delta, Pay Pal.
Visa, Visa Debit, Master Card, Maestro, Diners Club, American Express, Solo, Switch, Delta, Pay Pal.

PRODUCT PRODUCT

Will you restock items that are indicated "out of stock" ? Will you restock items that are indicated "out of stock" ?

Yes, we try to do regular stock replenishment everyday which allows our critical customers to be served when they need us the most. If you choose to be notified regarding product information, you will be notified when your desired products are back in stock.
Yes, we try to do regular stock replenishment everyday which allows our critical customers to be served when they need us the most. If you choose to be notified regarding product information, you will be notified when your desired products are back in stock.

Will I receive the same product that I see in the picture? Will I receive the same product that I see in the picture?

Yes you will, from time to time products may changes as we are constantly listening to customer feedback and may make minor changes to positively contribute towards an easier installation or easy of use. However, major changes will be reflected in the images.
Yes you will, from time to time products may changes as we are constantly listening to customer feedback and may make minor changes to positively contribute towards an easier installation or easy of use. However, major changes will be reflected in the images.

Who should I contact if I have any queries? Who should I contact if I have any queries?

Should you have any queries, please do not hesitate to contact the team on the toll-free number 0800 014 8655.
Should you have any queries, please do not hesitate to contact the team on the toll-free number 0800 014 8655.

How do I subscribe to the newsletter? How do I subscribe to the newsletter?

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